Terms of use

The Services are provided by ReasonLoom, S.L. (“ReasonLoom”, “we”, “us”), a company incorporated in Spain. You can reach us at legal@reasonloom.com. Some products or features may be covered by separate, service-specific terms or a signed agreement; where those conflict with these Terms, the service-specific terms prevail for that product.

You must be at least 18 years old, or the age of majority in your country, to use the Services. If you use the Services on behalf of an organisation, you confirm you are authorised to accept these Terms on its behalf, and “you” then refers to that organisation.

• We provide the website and public materials to inform and to support your evaluation of our research and products.
• We work to keep the Services available, secure, and accurate, and we develop, improve, and update them over time.
• We may add, change, or discontinue features. Where a change materially affects you, we will give reasonable notice where we can.

When you use the Services, you agree to:

• Follow these Terms and any service-specific or additional terms that apply.
• Respect others — do not infringe the rights of, defame, harass, or harm anyone.
• Not abuse the Services — for example, do not interfere with their operation, attempt to access them by unauthorised means, scrape or harvest at scale, probe or circumvent security, introduce malware, or use them to break the law.
• Use content lawfully — respect the intellectual property and licensing terms set out below.

We may suspend or limit access if you breach these Terms or put the Services, other users, or third parties at risk.

Our content

The Services, and all content we provide through them — including text, graphics, logos, the ReasonLoom, Loominum, and product names and marks, software, and the design of the site — are owned by ReasonLoom or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own internal, lawful, and non-commercial evaluation, unless a separate agreement says otherwise. We reserve all rights not expressly granted. You may not copy, modify, distribute, sell, or create derivative works from our content without our prior written permission, except as permitted by mandatory law (for example, brief quotation with attribution).

Your content

You keep ownership of any content you submit to us (for example, messages or feedback). By submitting it, you grant ReasonLoom a worldwide, royalty-free licence to use, store, and process that content for the purpose of operating and improving the Services and responding to you. If you send us ideas, suggestions, or feedback, you agree we may use them without restriction or obligation to you.

Third-party content

The Services may reference or link to third-party content, sites, or services we do not control. We are not responsible for them, and their own terms apply.

If you use the Services for an organisation, that organisation is bound by these Terms, and is responsible for the conduct of anyone who uses the Services through its access. Enterprise use of our products is governed by the separate agreement signed with that organisation.

We may send you communications related to the Services, such as security notices, changes to these Terms, and the updates you have asked for. You can opt out of non-essential messages at any time.

We provide the Services and public materials with reasonable care and skill. To the extent permitted by law, and except for any legal guarantee owed to consumers, the Services and content are provided “as is” and “as available”, without warranties of any kind — including fitness for a particular purpose, accuracy, or uninterrupted availability. Research materials are published for information and do not constitute professional, legal, financial, or other advice.

Nothing in these Terms limits liability that cannot be limited by law — including liability for death or personal injury caused by negligence, for fraud, or for a consumer’s legal guarantees.

For consumers: we are responsible for foreseeable loss and damage we cause by breaking these Terms or failing to use reasonable care and skill; we are not responsible for loss or damage that is not foreseeable.

For business users and organisations: to the extent permitted by law, ReasonLoom is not liable for lost profits, revenues, data, or goodwill, or for indirect, special, or consequential damages; and our total liability arising out of or relating to the Services is limited to the greater of €100 or the amount you paid to use the relevant Service in the twelve months before the event giving rise to the liability.

You may stop using the Services at any time. We may suspend or end your access, or remove content, if you materially or repeatedly breach these Terms, if required by law, or if doing so is necessary to protect the Services, our users, or third parties. Where reasonable and lawful, we will give you notice and an opportunity to address the issue.

These Terms are governed by the laws of Spain, without regard to conflict-of-laws rules. If you are a consumer, you also benefit from any mandatory protections of the law of the country where you live, and you may bring proceedings in the courts of your place of residence. For all other users, the courts of Spain have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services. Consumers in the EU may also use the European Commission’s Online Dispute Resolution platform.

We may update these Terms from time to time — for example, to reflect changes to the Services or the law. When we make a material change, we will update the date above and, where appropriate, give notice. If you continue to use the Services after a change takes effect, you accept the updated Terms. If you do not agree, please stop using the Services.

For any question about these Terms, contact us at legal@reasonloom.com.

• Services — the ReasonLoom website, research, materials, and products covered by these Terms.
• Consumer — an individual using the Services for purposes outside their trade, business, or profession.
• Business user / organisation — anyone using the Services for purposes related to a trade, business, profession, or organisation.
• Content — text, images, software, data, and other materials made available through or submitted to the Services.
• Intellectual property rights — copyright, trademarks, database rights, trade secrets, and other rights in content and technology.
• Legal guarantee — the protection the law gives consumers when goods or services do not conform to what was agreed.
• As is / as available — provided in its current state, without a promise that it will be error-free or always available.